Technical Support

How to find help quickly

Please check here first for basic configuration instructions for Email, Name Servers, DNS records.
See our list of Common Support Questions

Knowledgebase

Full details of how to configure all aspects of your services are available in our Support Knowledgebase.

Before contacting Irish Domains Support directly, please check the Knowledgebase thoroughly for a solution to your problem. Most support issues can be resolved quickly and simply using information on this site.

Support Ticket

Support issues should be submitted via our Ticketing System or by sending an email to helpdesk@irishdomains.com. This is the official support point for any service related issue, tickets will be responded to within one working day.

When contacting support or submitting a ticket, please supply the domain or website name to which the issue relates, and include as much information as possible, especially error messages (attach screenshots) and any other information that you feel may be relevant. The more information we have on an issue, the easier and faster it will be for us to identify the problem and resolve the issue.

Telephone Support

Phone based Technical Support is available by phone on +353 1 850 7020 during normal business hours. Please bear in mind that you may have to wait for a support engineer to become free in order to take your call, so seeking a resolution using our knowledge base or support ticketing system is usually faster.

Out of Hours Support

Normal Out-of-hours support requests may be sent via email to helpdesk@irishdomains.com or may be submitted via the on-line ticketing system. For emergency outage assistance out-of-hours, please email emergency@irishdomains.com (restricted to emergency technical issues where your website, VPS or server is completely unavailable, response time 4 hours).

Emergency support staff do not have access to accounting information. If your service is unavailable because of failure to renew or invalid credit-card details, you should log on to your account at https://cp.irishdomains.com and renew the subscription in question.

Hosting Support Site: http://support.irishdomains.com
Helpdesk Email Address: helpdesk@irishdomains.com
Emergency Outage Address: emergency@irishdomains.com

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