1. Domain Name Registration
Irish Domains Limited offer domain registration services whereby the collection of information about a domain application, the filing of the application itself, and the payment of applicable registry fees is performed by us on behalf of the registrant (you). The actual registration itself is in most cases performed by the appropriate national top-level authority or accredited registrar which may vary depending on which top-level domain is selected. The precise rules and regulations for registration will also vary. Your registration of a domain name is subject to the Registration Terms, Conditions & Policies of the applicable registry and form part of your terms and conditions of service with Irish Domains Ltd.
1a. Irish Registrations
Irish Registrations are performed by IE Domain Registry Ltd (IEDR) who act as naming authority as a public service neutrally and in good faith subject to the following conditions:
The holder of a domain name shall indemnify IE Domain Registry Ltd and its servants or agents and shall hold IE Domain Registry Ltd and its servants or agents harmless from and against any loss, damage, liability, claim or expense resulting from a claim or claims asserted by a third party regarding ownership of or right to use the domain name in question.
No liability shall attach to IE Domain Registry Ltd or its servants or agents in respect of any loss or damage whatsoever suffered by the applicant or a service provider and arising from any action or neglect on the part of IE Domain Registry Ltd or its servants or agents in the exercise of the function of the naming authority.
Registrant accepts that failure to pay the maintenance fee will result in the deactivation of the domain name.
Registrant agrees to the resolution of disputes in respect of the domain name applied for in accordance with IE Domain Registry’s Dispute Resolution Policy (ieDRP) in force for the time being, but that this is without prejudice to any and all rights registrant has in the name applied for and shall not prevent any party to the proceeding from submitting the dispute to a court of law for independent resolution at any time.
There are a number of restrictions on allowable .ie domain names as well as the general requirement for a real and substantive connection with Ireland. Depending on the class of applicant and the category of domain name, supporting documentation is often required.
Please read the following documents carefully…
Your registration of a .ie domain is subject to the above Registration Terms, Conditions & Policies which form part of your terms and conditions of service with Irish Domains Ltd.
In the case of all .ie domain name registrations, additional supporting documentation is required to validate your claim to a domain name. Applications for .ie domain names must be completed within 28 days of the initial order, otherwise the IE Domain registry will cancel the pending application and make the domain name available for registration by other parties. For some registration types, information such as company, registered business name or trademark numbers may be submitted at the time of application and this may be sufficient to complete the registration. For most other registrations you are required to submit additional documents or other background information in order to complete the registration. You must respond swiftly to such requests by us in order to allow us to complete your application in a timely fashion.
1b. International Registrations
International Registrations in the .com, .net, .org, .biz and .info top-level domains, including the new domains such as .club, .support etc. are performed through various ICANN accredited registrars. There are fewer restrictions on what names can be registered, or on who can register them. It is a condition of registration that you read and are bound by the uniform dispute resolution policy (URDP). Please read the UDRP document below carefully. Additionally, you are bound by the individual terms and conditions of the individual registrar selected.
Registrant Contact Validation
Since 1/1/2014, Registrant Contact Validation is now in-force. This is an ICANN mandated measure that ensures that the whois information for all ICANN administered domains includes a valid working email contact for the registrant.
In practice this means when you register or transfer a domain (or change its whois information) you will be sent a validation email requiring you to click a link to confirm your email is working. This needs to be done only once for each email address, once your address is validated you can use it for multiple registrations etc without further validation.
You *must* validate your email address when requested, if this is not done within 15 days the domain will be deemed “not validated” and will no longer resolve meaning that email, websites etc will cease working.
1c. UK Registrations
Registrations of .co.uk and .org.uk domain names are performed directly through Nominet, the UK naming authority. There are few restrictions on what can be registered. It is a condition of registration that you read and are bound by Nominet’s terms and conditions. Nominet also operate a dispute resolution service (DRS) which you agree to use in the event of any dispute arising. UK domain names can only be registered or renewed for two year periods. Please read the details of Nominet’s terms and dispute resolution service …
Nominet will attempt to validate the identity and address of each domain registrant using publicly available sources. If they are unable to do this, they will send an email to the provided domain contact requesting additional information.
The onus is on the registrant to ensure such information is provided in a timely manner. If the information is not provided, the domain will be suspended and will not resolve, additionally it may not be possible to renew such domains.
1d. EU Registrations
Registrations of .eu domain names are performed by Irish Domains, a .eu accredited registrar through the .eu naming authority EURid. There are few restrictions on what can be registered as long as the applicant meets the basic eligibility requirements:
- Undertakings having their registered office, central administration or principal place of business within the European Community; or
- Organisations established within the European Community without prejudice to the application of national law;
- Natural persons resident within the European Community
It is a condition of registration that you read and agree to the EU standard registration policy, and the dispute resolution policy (ADR) which you agree to use in the event of any dispute arising. Please read the details of EU terms and dispute resolution service …
1e. All Registrations
The terms and conditions of domain names will vary according to the rules, regulations and policies of the applicable top-level domain registry, registrar or governing body. We may perform registrations directly with the top-level domain registry, or through other registrars or subcontractors as needs dictate. It is the responsibility of the registrant to understand and ensure compliance with any or all policies that pertain to their domain name registration, whether notified to them by Irish Domains, or not. Domain names may be registered for such periods as allowed by the applicable top-level registry or our subcontractor. It is a condition of registration that you agree to abide by any applicable dispute resolution mechanism that pertains to the domain name in question.
2. Third Party Disputes
Irish Domains Limited act solely as an intermediary in the registration process and it is a condition of registration that you agree to be bound by any and all applicable dispute policies and other regulations required by the top-level registry.
When requested by a court or other appropriate authority, Irish Domains Ltd or the top-level registrars may terminate or suspend domain name or hosting services. In this situation, fees are still payable by the current registrant until the dispute is resolved.
It is a condition of registration that the registrant (you) agree to defend, indemnify and hold harmless Irish Domains Ltd and its servants or agents, against any loss, damage, liability, claim or expense resulting from a claim or claims asserted by a third party regarding ownership of or right to use the domain name in question.
3. Domain Name Transfers
Domain transfers allow you to move your domain registration from one provider to another. Domain transfers may only be initiated by the domain holder or their appointed administrative contact. If you submit a domain transfer on our website, you are asserting that you are the registrant of the domain in question, or that you have permission from the registrant to effect the transfer. In general, you will have to authorize the transfer before it takes place. Depending on the top level domain in question, you may need to submit a faxed authorization request, provide a domain authorization code (EPP key), unlock your domain for transfer, access an online authorization system, or a combination of these. You are required to submit any required information or perform any required authorization actions promptly in order to effect transfer of the domain name.
Please note that a non-refund policy applies to domain transfers to prevent abuse (however we will resubmit free of charge failed transfers upon request if your transfer fails to complete for a valid reason), please see our refund policy below for more details.
Please note that some domains cannot be transferred within a specific period of time of initial registration or of a previous transfer. For example, .com, net, .org and most other gTLD’s cannot be transferred within 60 days of registration or of a previous transfer. Other top-level domains may have similar restrictions imposed by the relevant registry or governing body.
4. Domain Search Facility
Irish Domains Limited provide a domain search facility which may be used to check if a particular domain name is already registered. This facility is provided for purposes of elimination only and does not indicate that a particular domain name will be available for registration, or that such a registration will be successful. The results returned by this facility are generated from information outside the control of Irish Domains and which may be maintained and/or controlled by third parties. You accept that this information may be outdated and/or inaccurate and that no liability whatsoever attaches to Irish Domains Ltd in respect of any loss or damage caused by the use of or reliance upon this information.
5. Free Domain Parking
When you register a domain name with Irish Domains Ltd, we will usually provide a free domain parking subscription for such period of time as the registration is maintained with us. This parking subscription provides DNS management capability, and a publically viewable domain parking web reservation page so that you can verify that the domain is working. The subscription may also provide other free or trial services. Irish Domains or its agents, partners or subcontractors may display product information and/or third party advertising on this page. Such advertising may be generated by automated systems based on the words contained in the domain. Irish Domains may not be aware of, nor have direct control of the advertising content displayed on your domain name. It is a condition of use of the domain parking facility that you consent to such advertising being displayed on your domain, however you may at any time elect to remove or disable domain parking from your domain(s) using the control panel or by contacting us. Free domain parking may only be used in conjunction with domains currently registered with Irish Domains. Free domain parking subscriptions may be cancelled without notice where they do not provide service for domains currently registered with us.
6. Placing Orders
New orders may be taken online, by phone, by fax or postal application, by voucher exchange or via other methods as we may elect to use from time to time.
Online orders may be placed using our website www.irishdomains.com. Nothing on our website or our online ordering system constitutes an offer for contract, or indicates that we will necessarily be able to fulfill the order, it should be construed as an offer to treat only. There are many reasons why it may not be possible to fulfill a particular order (including but not limited to: unavailability of a domain name, registration policies, pricing errors, technical errors etc.).
The online order form will collect details about you and your application, and you may also be able to make payment via credit card. When your order is placed, an email will be sent to the email address you specify confirming receipt of the order. The indication that an order (received online or via any other method) has been placed and receipt of order acknowledgement emails are purely for informational purposes, and do not constitute an acceptance of the order. When your order is subsequently processed, we will send an email in respect of each domain name, hosting account or other product that is successfully provisioned. Should we be unable to provide any service ordered, we will naturally credit your account with any payment taken in respect of those individual services that were not provisioned.
Please note that domain registrations in particular may not be performed in real time, so we cannot guarantee that any or all registrations will be successful until such time as they are processed and completed and your contact details appear on the relevant whois service for the top-level domain in question. In the case of .ie and other managed top-level domains, you may have to conform to specific registration policies and provide adequate supporting documentation to support your application. Please note that a non-refund policy applies to domain registrations and transfers that we could not complete because of a failure to provide authorization or correct supporting information, see our refund policy below for full details.
It is a condition of all services that you agree to and abide by our acceptable usage policy (http://www.irishdomains.com/acceptable-use).
7. Payments and Renewals
In the case of most domain names, including Irish (.ie), European (.eu), UK (.uk) and most ICANN-administered domains (.com, .net, .org, etc.) registrations may be for between one and ten years. Some country specific top-level domains can only be registered on an annual or bi-annual basis. Hosting renewals are usually for 1-3 years but may also be quarterly or monthly. In all cases, the application must be accompanied by payment for the minimum registration period. An invoice will be sent by email to the account billing contact once payment has been received and the service has been provisioned. VAT at the prevailing rate for your country (currently 23% for Ireland) will be charged on all invoiced amounts unless you are outside the EU, or you are in another EU country and have supplied us in advance with a valid VAT number, or are VAT exempt and have supplied us in advance with a valid certificate of exemption.
Please note that domain registration fees are not refundable once a domain has been registered or renewed. If a domain cannot be registered or renewed through no fault of yours, your fee will be refunded in full, or applied to another registration if you so choose (please see specific exceptions below for domain transfers and new .ie domain registrations).
When you register a domain or purchase web hosting or other service from Irish Domains, then your subscription will be configured to renew automatically shortly before the service is due to expire. If not specified otherwise, the automatic renewal date is 5 days before the service is due to expire. This can be checked for any individual subscription via your account control panel.
For certain services that cease to function very soon after expiry (SSL certificates and gTLD domain names like .com and .eu) the automatic renewal date is 10 days before the service is due to expire. On that date, a renewal order will be generated, and if you have a valid credit card on our system this will be charged and your subscription renewed for that period. At any time before the automatic renewal date you may log on to your account to cancel a subscription, or to set or unset the automatic-renewal status of any domain or subscription.
For subscriptions that are set to auto-renew, you will receive a reminder notice 30 days before the expiry of the domain or subscription. This will be sent to the billing contact email address on record in your control panel. You will receive a further reminder 15 days before expiry. At any time up before the automatic renewal date, you may choose to cancel or downgrade your subscription, to renew for a longer or shorter period, or to remove the auto-renew setting on your subscription.
For subscriptions that are not set to auto-renew, reminders will be sent 60, 30 and 15 days before subscription expiry, as well as on the expiry date. To renew such a subscription you should log on to your control panel and select ‘Renew’ on the item in question. Again, before renewing you should ensure there is a valid credit card on your account or that you have agreed credit terms and are within your authorised credit limit.
Renewal invoices are generated automatically when the domain or service is actually renewed. A PDF copy of the invoice will be emailed to the billing contact on your account. Postal invoices are not normally sent unless requested (may be subject to an administration charge of €5+VAT per document).
If payment is not received by the expiry date, Irish Domains Ltd reserve the right to suspend or terminate services – but please be assured that we will make every effort to contact you and avoid this happening. Renewal of domain names can not be guaranteed after the expiry date. Some top-level domains will incur additional fees for reactivation once they have expired. This includes .eu (late renewal fee of €25 applies after the expiration date) and the International domains (late renewal fee of up to €250 applies approximately one month after the expiration date).
From time to time, we may make domain names or other services available on our website for registration at discounted or promotional prices, or with free time added. The availability and applicability of such promotions may vary. In some instances, customer quotas or other eligibility criteria may be imposed. In other cases, the promotional price may be available only when purchased with another product or service. Once the promotional period has ended, the service will be automatically renewed at the currently displayed renewal rate for that product on our website.
Please note also that depending on the domain involved, the customer may be required to assist in the renewal process of domain names – this may involve responding to an acknowledgement email, or transmission of faxed information to a registrar, registry or other body. This is most often required in the event of late renewals, transfers from quarantine, or where the original registration was not performed directly by Irish Domains or its current registration partners, but may also be required to correct current registrant/contact information.
8. Expiration of Domain Names
Immediately after the expiration of the term of domain name registration services and before deletion of the domain name in the applicable registry’s database, we may direct the domain name to name-servers and IP address(es) designated by us, including, without limitation, to no IP address or to IP address(es) which host a parking page or a commercial search engine that may display advertisements, and we may either leave your WHOIS information intact or we may change the contact information in the WHOIS output for the expired domain name so that you are no longer the listed registrant of the expired domain name.
For a period of approximately 30 days after expiration of the term of domain name registration services, we may provide a procedure by which an expired domain name registration or other services may be renewed. We may, but are not obligated to, offer this process, called the “reactivation period”. You assume all risks and all consequences if you wait until close to or after the expiration of the original term of domain name registration services to attempt to renew the domain name registration services. We may, in our sole discretion, choose not to offer a reactivation period and we shall not be liable therefore. The reactivation period renewal process, if any, may involve additional fees. We may make expired domain name services(s) available to third parties, we may elect to become the registrant or record of expired domains, we may auction off the rights to expired domain name services (the auction beginning close to the end or after the end of the reactivation period), and/or expired domain name registration services may be re-registered to any party at any time.
9. Refund Policy
EU Distance Selling Directive
In accordance with the EU distance selling directives, a consumer has the right to cancel with full refund any new services purchased from Irish Domains Ltd within 7 days of us acknowledging your order or of us commencing to provide the requested service (whichever is the later). An exception to this is in the case of completed domain name registrations (including mis-spellings) where the domain requested by you has already been registered on your behalf, or issued SSL Certificates where your domain or server name is encoded. Domain names and SSL certificates are considered ‘customized’ services as they cannot be undone or reused by others, so the fees are non-refundable in this instance.
If we fail to provide a requested service within 30 days of receiving your order and payment, you are also entitled to cancel the order for this service and obtain a full refund, provided always that such delay was not caused by us waiting for information from you required to fulfill the order (for example, in the case of .ie registrations or SSL certificates where additional information or supporting documentation may be required).
General Refund Policy
In general, you are entitled to a full refund within 30 days of placing your order where a provided service differs materially from that described on our website, where a delivered service cannot be supplied because of technical fault or unavailability, or where the provided service is obviously unfit for its generally accepted purpose. As we cannot guarantee compatibility of our services and systems with any or all third party applications or services, the refund policy does not apply to such cases unless we have confirmed compatibility in advance with a specific application.
Non-refund policy for managed domain names
Please note that an exception to the general refund policy applies to .ie and similar managed domain names as the applicant is usually required to demonstrate a valid claim on the domain name being sought and to provide supporting documentation to support this claim. The onus is on the applicant before applying for such a domain name to ensure that they can provide the required supporting documentation to substantiate their claim on or entitlement to the domain. You agree and understand that if you do not prove your claim to the domain name within 27 days, the registration authority (IEDR for .ie domain names) may cancel the application and the domain will become generally available for registration. If this happens, we will invoice and charge you for an administration fee equivalent to one year standard renewal price for the ordered domain as displayed on our website, or the amount paid for the domain (if lower). Any residual balance will remain on the account and may be used to purchase other services within a period of one year of initial payment.
Non-refund policy for domain transfers
Because of the potential for abuse, and the fact that additional action or information is usually required to effect a transfer, we do not allow refund of domain transfer fees. We will resubmit genuine domain transfers where required to allow completion. If the transfer cannot be effected with six weeks because of incorrect information, authorization failure, or other reason beyond our control, we will invoice and charge you for the service as if it had been provided as ordered. Any residual balance will remain on the account and may be used to purchase other services within a period of one year of initial payment.
At Irish Domains’ sole discretion, we may allow refunds of unused balances on accounts within 12 months of original order placement. Such refunds will be subject to an administrative charge of 15% of the balance being refunded, or €20, whichever is the greater.
10. Reselling of Services
Irish Domains services may not be resold to third parties without prior authorization, however we do have a reseller programme for many of our services in which you may wish to participate. Resold services are usually provided to you at a discount which will vary with volume. As a reseller, you must provide direct support to your customer, and bill them for the services at a price that you decide.
All domain names registered by you on behalf of your customers MUST be registered with the name and address of that customer in the domain holder and administrative contact fields.
Although Irish Domains will not normally contact your customer directly except in the case of non-renewing domains, it is possible that the customer may instead contact us. It is our policy to refer all enquiries by your clients back to you. In some exceptional circumstances it may be necessary for us to take instructions directly from the client, the most typical examples being:
1) They have an urgent outage and were not able to contact you directly.
2) Services have expired (past renewal date) and you have not paid an invoice.
3) The registrant wishes to effect a domain name transfer.
4) The client wishes to assume direct billing or control of their domain names.
11. Cloud Based Services
Irish Domains may provide a number of cloud based services including but not limited to Spam Filtering, Content Distribution, Site Scanning, Newsletter Campaigns, Anti-Virus, Video Hosting etc that may be subscribed to by customers. Such services may be provided from within a network controlled and operated by Irish Domains, or from the network of a third party service provider, depending on the service. Where cloud services are provided, Irish Domains may from time-to-time substitute one service provider for another provided the service is equivalent or better.
12. Security and Disaster Recovery
Irish Domains have a policy of ensuring that all servers are continually patched and updated with the latest operating system and application software to minimize risk of attack or intrusion from outside our network. Wherever possible, advance notice of major software updates and patches and their implications on service availability will be posted on the service page on our website. However, we reserve the right to implement security updates without notice where significant vulnerabilities or risks are identified. Service outages resulting from announced or unannounced security updates are specifically excluded from contracted service level agreements.
Irish Domains take and maintain regular backups of system software and customer data (including web site content and stored email messages) for the purposes of disaster recovery and service continuity. Backup and archive tools are also made available to the customer for the purpose of archiving website content. Notwithstanding this, it is the sole responsibility of the customer to ensure the integrity and safety of their data by maintaining off-network backups.
13. Limitation of Liability
YOU AGREE AND ACKNOWLEDGE THAT YOUR USE OF SERVICES PROVIDED BY IRISH DOMAINS LTD OR ITS PARTNERS OR SUBCONTRACTORS IS ENTIRELY AT YOUR OWN RISK. YOU AGREE THAT IRISH DOMAINS LTD WILL NOT BE LIABLE, UNDER ANY CIRCUMSTANCES, FOR ANY (a) TERMINATION, SUSPENSION, LOSS, OR MODIFICATION OF YOUR SERVICE(S), (b) USE OF OR INABILITY TO USE THE SERVICE(S), (c) INTERRUPTION OF BUSINESS, (d) ACCESS DELAYS OR ACCESS INTERRUPTIONS TO THIS SITE OR A SERVICE (INCLUDING, WITHOUT LIMITATION, TO WEB SITE(S) ACCESSED BY THE DOMAIN NAME REGISTERED IN YOUR NAME), (e) DATA NON-DELIVERY, MIS-DELIVERY, CORRUPTION, DESTRUCTION OR OTHER MODIFICATION, (f) EVENTS BEYOND IRISH DOMAINS LTD’S AND SUBCONTRACTOR’S REASONABLE CONTROL, (g) THE PROCESSING OF YOUR DOMAIN NAME APPLICATION OR OTHER SERVICE APPLICATION, (h) APPLICATION OF ANY APPLICABLE LAW, REGULATION OR IRISH DOMAINS LTD POLICY (INCLUDING, WITHOUT LIMITATION, ANY RELEVANT DISPUTE POLICY, ACCEPTABLE USE POLICY, OR ANY OTHER ICANN (OR SIMILAR GOVERNMENTAL OR SUCCESSOR ORGANIZATION) ADOPTED POLICIES), (i) DISBURSEMENT OR NON-DISBURSEMENT OF FUNDS BY PAYMENT PROCESSORS; (j) TRANSACTIONS CONDUCTED ON A USER WEB SITE, INCLUDING FRAUDULENT TRANSACTIONS; (k) LOSS INCURRED IN CONNECTION WITH YOUR SERVICE(S), INCLUDING IN CONNECTION WITH E-COMMERCE TRANSACTIONS; (l) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (m) STATEMENTS OR CONDUCT OF ANY THIRD PARTY USING YOUR SERVICE(S), OR (n) ANY OTHER MATTER RELATING TO YOUR USE OF THE SERVICE(S).
FURTHERMORE, YOU AGREE AND ACKNOWLEDGE THAT IRISH DOMAINS LTD OR ITS PARTNERS OR SUBCONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS, GOODWILL, DATA, THE COST OF REPLACEMENT GOODS OR SERVICES, OR OTHER INTANGIBLE LOSSES) REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EVEN IF IRISH DOMAINS LTD HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL IRISH DOMAINS LTD’S MAXIMUM AGGREGATE LIABILITY EXCEED THE TOTAL AMOUNT PAID BY YOU FOR THE SERVICES, BUT IN NO EVENT GREATER THAN FIVE HUNDRED EURO (€500.00).
IN THE EVENT OF ANY OF THE FORGOING LIMITATIONS OF LIABILITY NOT BEING ALLOWED IN YOUR COUNTRY, IRISH DOMAINS LTD’S LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
YOU AGREE TO DEFEND, INDEMNIFY AND HOLD HARMLESS IRISH DOMAINS LTD, ITS SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, AGENTS, PARTNERS, SUBCONTRACTORS, EMPLOYEES AND LEGAL REPRESENTATIVES FOR ANY LOSS, LIABILITIES, DAMAGES, COSTS OR EXPENSES, INCLUDING REASONABLE LEGAL FEES, RESULTING FROM ANY THIRD PARTY CLAIM, ACTION, OR DEMAND ARISING OUT OF OR RELATED TO (I) YOUR USE OF OR CONNECTION TO THE SERVICES, INCLUDING, BUT NOT LIMITED TO, YOUR APPLICATION FOR, REGISTRATION OF, RENEWAL OF OR FAILURE TO REGISTER OR RENEW A PARTICULAR SERVICE REGISTERED IN YOUR NAME, (II) YOUR USE OF ANY DOMAIN NAME REGISTRATION OR OTHER SERVICE; (III) YOUR CONTENT; (IV) YOUR BREACH OR VIOLATION OF ANY TERM, CONDITION, REPRESENTATION OR WARRANTY OF THIS AGREEMENT; OR (V) YOUR VIOLATION OF ANY RIGHTS OF OTHERS. THIS INDEMNIFICATION IS IN ADDITION TO ANY INDEMNIFICATION REQUIRED UNDER THE UDRP OR ANY SIMILAR POLICY.
YOU ADDITIONALLY AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS THE APPLICABLE REGISTRY ADMINISTRATOR OR REGISTRAR AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, LIABILITIES, COSTS, AND EXPENSES (INCLUDING REASONABLE LEGAL FEES AND EXPENSES) ARISING OUT OF, OR RELATED TO, YOUR APPLICATION FOR AND REGISTRATION OF, RENEWAL OF, OR FAILURE TO REGISTER OR RENEW, A PARTICULAR DOMAIN NAME. YOU AGREE THAT THIS INDEMNIFICATION OBLIGATION SHALL SURVIVE THE TERMINATION OR EXPIRATION OF THIS AGREEMENT.
In the event of a complaint arising with regard to any aspect of our service, we would ask that in the first instance, you use the appropriate email contact within our organisation (as indicated on our contact page) to discuss the matter. If this does not resolve things to your satisfaction, please put your complaint in writing to “The Managing Director, Irish Domains Ltd, 15 Joyce’s Court, Talbot Street, Dublin 1, Ireland”. As a member of ISPAI and www.hotline.ie, Irish Domains are bound by the ISPAI Code of Practice & Ethics. This affords you a formal complaint mechanism if you feel that our service or site content has breached that code. A copy of the code is available here.